Contact information

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We’d love to hear from you!
Whether you have a question about your order, shipping, returns, or sizing — our friendly support team is here to help.

Customer Support

📧 Email: info@shopella.com.au
🕓 Hours: Monday – Friday, 9am to 5pm (AEST)
We aim to respond to all enquiries within 24–48 business hours.

Returns & Order Enquiries

For returns, please use the following format when emailing us:
Subject: Return Request – Order #[Your Order Number]

Include:

• Your full name

• Order number

• Date received

• Item name(s)

• Reason for return (damaged / incorrect / faulty)

• Photos showing the issue

📩 Send to: info@shopella.com.au

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📧 Return Request Email Template

Subject line: Return Request – Order #[Your Order Number]

Hello Shopella Team,

I would like to request a return for my recent order.

Full Name:  
Order Number:  
Date Received:  
Item(s) Name:  
Reason for Return:  
(Please tick one)  
☐ Damaged  
☐ Incorrect item received  
☐ Defective/faulty  

Please find attached clear photos of the product and packaging.

Thank you,  
[Your Name]  
[Your Email Address]