What is a polyester dress like?
Polyester is a strong, lightweight fabric that’s easy to care for at home. It resists wrinkles and keeps its shape well. Sometimes it’s blended with other fabrics, like cotton, to make it even stronger and more comfortable.
How long will I wait for my product?
In-stock items: Usually dispatched within 48 hours.
Made-to-order or overseas items: Can take 3–6 weeks to arrive, depending on production and shipping times.
You’ll receive a tracking number via email once your order is on its way.
How much is shipping and delivery within Australia?
Orders under $99: Standard from $5.99, Express from $14.95.
Orders over $99: Free standard shipping, Express from $9.95.
Clearance items: Posted daily with 3–7 business day delivery.
Do you ship internationally?
Yes. We ship to New Zealand and many other countries via DHL Express. Shipping times are generally:
New Zealand: 1–2 business days.
Rest of the world: 2–5 business days (depending on location).
What type of silver are the kids’ charm bracelets made of?
The themed range of kids’ charm bracelets are alloy silver. They should be kept away from water to avoid damage.
What are the women’s charm bracelets made from?
All women’s charm bracelets are made from 925 Sterling Silver, which is durable and keeps its shine over time.
Are your products guaranteed quality?
Yes. All our products meet our quality standards. We take care to source items that are built to last and look beautiful.
Is your jewellery waterproof?
Not all jewellery is waterproof. Check the product description for details about the metal used.
Sterling Silver is generally water-resistant, but we still recommend removing jewellery before swimming, bathing, or using chemicals.
Alloy silver and plated metals should be kept dry to avoid tarnish or damage.
How should I store my jewellery?
Store each piece separately to avoid scratches.
Use a jewellery box with felt-lined compartments.
Avoid tossing jewellery into drawers or leaving it exposed to air for long periods.
What is the best charm bracelet chain to start with?
If your budget allows, choose high-quality sterling silver. It won’t tarnish, fade, or lose its shine, and it will last for decades as you add or remove charms.
What types of charms are popular?
There are many types, but popular choices include:
Themed charms (hearts, animals, hobbies, travel)
Birthstone charms
Initials and personalised charms
Symbols and meaningful shapes
How do I make a complaint or ask a question?
Email us at info@shopella.com.au and our customer service team will get back to you promptly.
