Last updated: 21/10/2025
Welcome to Shopella (“we”, “us”, “our”). By accessing or using our website [www.shopella.com], you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read them carefully before using our site or purchasing any products.
If you do not agree with these Terms, please do not use our website.
Shopella is an Australian-based online retail store that partners with international suppliers to offer a wide range of fashion, accessories, and lifestyle products. We operate under a dropshipping model, meaning that we do not hold stock on hand. Instead, items are shipped directly from our suppliers to you, our customer.
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the site.
You must be at least 18 years old or have the consent of a parent or guardian to make purchases through Shopella.
All products displayed on Shopella are subject to availability. As we source from international suppliers, stock levels, styles, and pricing may change without notice.
We make every effort to ensure product descriptions and images are accurate; however, minor variations in colour, size, or packaging may occur due to supplier or manufacturer differences.
All prices are listed in Australian Dollars (AUD) unless stated otherwise. Prices include GST where applicable.
We reserve the right to change prices at any time without prior notice.
Once you place an order, you will receive an email confirmation. This does not signify acceptance of your order — it simply acknowledges that we have received it.
We reserve the right to accept or decline any order at our discretion.
Payments must be made in full at checkout via approved payment methods (Shop Pay, PayPal, Afterpay, etc.).
As we partner with international suppliers, delivery times may vary between 2–6 weeks, depending on your location and supplier.
Some items may arrive in separate packages.
Shopella is not responsible for:
Delays caused by customs or postal services
Lost parcels due to incorrect shipping information provided by the customer
Any import duties, taxes, or customs fees charged upon delivery
Once your order is shipped, tracking details (if available) will be provided.
Due to our international sourcing model, returns and exchanges are not always possible.
However, we aim to ensure customer satisfaction. Please contact us at info@shopella.com within 7 days of receiving your order if:
The item is defective or damaged
The wrong product was received
We may require photos or videos as proof before processing a refund or replacement.
Refunds are not issued for change of mind, incorrect sizing, or shipping delays beyond our control.
Customers are responsible for ensuring products can be lawfully imported into their country. Shopella is not responsible for any import duties, taxes, or customs fees incurred once the product has shipped internationally.
All content on this website — including images, graphics, text, logos, and layout — is the property of Shopella and protected by copyright law. You may not reproduce, distribute, or use our materials for commercial purposes without written permission.
Shopella shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or purchase of our products.
This includes but is not limited to:
Delays in shipping
Supplier errors
Product inconsistencies
Technical or website errors
Your sole remedy for any issue shall be limited to a refund of the product purchase price where eligible.
Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information.
Shopella reserves the right to modify or update these Terms at any time without prior notice.
Your continued use of our website following any changes indicates your acceptance of those changes.
For questions about our Terms of Service, please contact:
📧 info@shopella.com
🌐 www.shopella.com
