Safe & Guarantee
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At Shopella, your satisfaction and confidence mean everything to us.
We’re committed to providing a safe, secure, and reliable shopping experience — every order, every time.
We partner exclusively with verified international suppliers, including BrandsGateway, to ensure every product we offer is 100% genuine.
Each item is sourced from reputable fashion distributors and undergoes strict quality control before dispatch.
We do not sell replicas or imitation goods — ever.
Shopella uses Shopify’s encrypted payment gateway and trusted processors such as PayPal, Afterpay, and major credit cards.
All transactions are protected by SSL encryption, meaning your payment information is safe and never stored on our servers.
If your order arrives damaged, defective, or incorrect, we guarantee a replacement or refund in line with our Orders & Returns Policy.
Simply contact our support team within 7 days of receiving your item, and we’ll make it right.
Your purchase is protected from the moment you place your order until it reaches your door.
Your personal information is handled with care in accordance with our Privacy Policy.
We never share, sell, or rent your information to third parties.
All data is stored securely and used only to process your orders and improve your experience with us.
We stand behind every item we sell.
When you shop with Shopella, you can be confident that you’re receiving authentic products, secure payment processing, and responsive customer support.
We’re passionate about making luxury fashion accessible and ensuring your experience is smooth, transparent, and trustworthy.
For any concerns or questions about your order, please contact us at:
📧 info@shopella.com.au
🌐 www.shopella.com.au
