Last updated: 21/10/2025
At Shopella, we work with trusted international suppliers through BrandsGateway, delivering authentic luxury fashion items directly from Europe to your doorstep.
Please read the following information carefully to understand how shipping works.
Once you place an order, it is automatically processed by our international fulfillment partners.
Processing time is typically 1–5 business days depending on item availability and quality control checks.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (if available).
All rates are in Australian Dollars (AUD):
| Destination | Shipping Type | Rate (AUD) |
|---|---|---|
| Australia – Metro | Standard | $14.95 |
| Australia – Regional/Remote | Standard | $19.95 |
| New Zealand | Standard | $24.95 |
| United Kingdom & Europe | Standard | $29.95 |
| United States & Canada | Standard | $34.95 |
| Rest of World | Standard | $39.95 |
Express Shipping Upgrade: +$19.00 (where available)
Availability depends on destination and item type. The option will appear at checkout if supported by the supplier.
Free Shipping: Orders over $450 AUD qualify for free worldwide shipping.
All orders are shipped from our European suppliers and typically arrive within:
Australia & New Zealand: 7–20 business days
United States & Canada: 7–18 business days
United Kingdom & Europe: 5–15 business days
Other countries: 10–25 business days
Please note that delivery times may vary depending on customs clearance, courier delays, or peak season demand.
Because we partner with multiple suppliers under the BrandsGateway network, your order may arrive in separate packages.
Each shipment will have its own tracking details if applicable.
Shipping costs are calculated at checkout and depend on your delivery location and the total weight of your order.
Occasionally, we offer free shipping promotions — these will be clearly displayed on our website.
Once your order has been dispatched, you will receive a tracking link via email.
Please allow 3–7 business days for tracking updates to appear after your order has shipped.
If you have not received tracking details within 7 days of purchase, contact us at info@shopella.com and we’ll assist you directly.
All international shipments may be subject to import duties, customs fees, or local taxes depending on your country’s regulations.
These fees are not included in your order total and are the responsibility of the customer.
Shopella has no control over these charges and cannot predict their amount.
We recommend checking with your local customs office before placing your order.
While we do our best to ensure timely delivery, Shopella cannot be held responsible for delays caused by:
Customs processing
Incorrect shipping details provided by the customer
Public holidays, natural events, or global shipping disruptions
We appreciate your patience when delays occur and will assist in tracking your parcel whenever possible.
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to the wrong address or returned to sender due to incomplete or inaccurate details.
If your package is returned to us, reshipping costs may apply.
If your order appears lost or tracking has not updated for more than 20 business days, please contact us at info@shopella.com.
We will open an investigation with our shipping partner and work to resolve the issue as quickly as possible.
If you have any questions about your order or shipping status, please contact our support team at:
📧 info@shopella.com
🌐 www.shopella.com
