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Last updated: 21/10/2025
This Privacy Policy describes how Shopella (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from www.shopella.com.au (the “Site”).
By using our website, you agree to the collection and use of information in accordance with this policy.
We collect personal information to provide you with a smooth shopping experience and to improve our services. The types of information we collect include:
Personal details – name, billing address, shipping address, phone number, and email
Order information – products purchased, payment method, transaction details
Device information – IP address, browser type, operating system, and time zone
Cookies and analytics – to enhance your experience and improve website functionality
We do not store full credit card information. All payments are securely processed through trusted third-party gateways such as Shopify Payments, PayPal, or Afterpay.
We use your personal information to:
Process and fulfill your orders
Communicate with you regarding orders, updates, or inquiries
Improve and personalize your shopping experience
Screen for potential fraud or security risks
Comply with legal and regulatory requirements
With your consent, we may also use your email to send marketing communications, special offers, or updates. You can unsubscribe at any time.
We share your information only as necessary to provide our services, including with:
Shopify (our e-commerce platform provider)
Payment processors (e.g. PayPal, Afterpay)
International suppliers and logistics partners (for order fulfillment, such as BrandsGateway and other authorized suppliers)
Analytics and marketing tools (such as Google Analytics or Meta/Facebook Pixel)
These third parties may be located outside Australia, including in the European Union, the United States, or Asia, depending on supplier location.
We ensure that all third-party partners follow strict data protection and privacy standards.
As we operate under an international dropshipping model, some of your data may be processed in countries outside Australia.
By using our website, you consent to this transfer, understanding that foreign laws may not provide the same level of data protection as those in Australia.
Our site uses cookies to remember your preferences and improve your experience.
You can choose to disable cookies through your browser settings, though this may affect certain site functions such as checkout or account login.
We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.
If you request deletion of your account or data, we will remove or anonymize your personal information where legally permissible.
Under the Australian Privacy Act 1988 (Cth), you have the right to:
Access personal information we hold about you
Request correction of inaccurate or outdated data
Withdraw consent for marketing communications
If you wish to exercise these rights, please contact us using the details below.
We take data security seriously. All information is stored on secure servers, and transactions are encrypted using SSL (Secure Socket Layer) technology.
However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations.
The latest version will always be available on this page, with the updated date shown above.
If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:
📧 info@shopella.com.au
🌐 www.shopella.com.au
Business Name: Shopella
Location: Sydney, Australia
