Delivery times can vary depending on your location, the shipping method you choose, and whether your item is in stock, made-to-order, or coming from overseas.
Clearance items: dispatched daily (same or next day).
Most other items: dispatched within 48 hours.
Some products (pre-order or made-to-order): can take 2–3 weeks or up to 6 weeks if manufacturing overseas.
During busy periods (sales, public holidays), dispatch may take up to 5 days.
Standard Shipping: 15–45 days (budget-friendly, slower delivery).
ePacket Shipping: 7–30 days (faster for small packages).
Premium Shipping: 7–15 days (reliable and quicker).
Express Couriers (DHL, FedEx): 3–10 days (fastest, higher cost).
Clearance Items (Orders under $99):
Standard: $5.99 (3–7 business days)
Tracked: $12.95 (3–7 business days)
Express: $14.95 (2–5 business days)
Non-Clearance Items (Orders under $99, shipped from China):
Standard: $5.99 (10–45 business days)
Tracked: $12.95 (10–45 business days)
Express: $14.95 (10–45 business days)
Orders over $99 (from China):
Standard: Free (10–35 business days)
Express: $9.95 (10–35 business days)
New Zealand: $14 Express (1–2 days) / Free over $150
Rest of World: $15 Express (2–5 days) / Free over $200
All international orders sent via DHL Express Worldwide.
All orders include a tracking number sent via email.
We are not responsible for lost, delayed, stolen, or damaged parcels caused by Australia Post, DHL, or other couriers.
Please check your shipping address carefully during checkout — we can’t refund items returned for incorrect addresses or unclaimed parcels.
International orders do not include local taxes/duties — these are the customer’s responsibility.
For any delivery questions before purchasing, contact: info@shopella.com.au
